Privacy Policy

1. Introduction

xCaria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or engage with our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Identification Information: Name, email address, postal address, phone number, and other similar identifiers.
• Business Information: Company name, job title, department, and business contact details.
• Financial Information: Billing address, payment information, and transaction history.
• Account Credentials: Username, password, and security questions.
• User Content: Information you provide when using our Services, including queries submitted to our AI tools, feedback, and communications with us.

2.2 Usage and Technical Information

We automatically collect certain information when you use our Services, including:

• Device Information: IP address, device type, operating system, browser type, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the Services, and other interaction data.
• Location Information: General location based on IP address or more precise location if permitted by you.
• Log Data: Server logs, error reports, and performance data.

2.3 AI-Generated Data

When you use our AI-powered Services, we collect and process the inputs you provide to our AI systems and the outputs generated by these systems. This may include:

• Text prompts and queries submitted to our AI tools
• Images or other content processed by our AI systems
• Feedback on AI-generated outputs
• Usage patterns and preferences related to AI features

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Register for an account or subscribe to our Services
• Fill out forms or surveys
• Communicate with us via email, phone, or other channels
• Use our AI tools or other interactive features
• Participate in promotions, contests, or events

3.2 Automated Collection

We use various technologies to automatically collect information, including:

• Cookies: Small data files stored on your device that help us improve our Services and your experience.
• Pixels and Beacons: Electronic images that help deliver cookies and track usage.
• Analytics Tools: Third-party services that help us understand how users engage with our Services.
• Local Storage: Data stored locally on your device to enhance performance and functionality.

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and service providers
• Identity verification services
• Marketing and analytics partners
• Social media platforms, if you connect your accounts or interact with our content

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing and Improving Our Services

• Delivering the Services you request
• Processing transactions and managing your account
• Personalizing your experience
• Developing new features and functionality
• Enhancing the performance and accuracy of our AI systems
• Troubleshooting issues and providing support

4.2 Communication and Marketing

• Responding to your inquiries and requests
• Sending administrative notifications and updates
• Providing information about new features, offerings, and promotions
• Conducting surveys and collecting feedback

4.3 Research and Analytics

• Analyzing usage patterns and trends
• Measuring the effectiveness of our Services
• Conducting research to improve our AI algorithms
• Generating aggregated or anonymized insights

4.4 Security and Compliance

• Protecting our Services against fraud, abuse, and security threats
• Verifying your identity and authenticating access
• Enforcing our terms, conditions, and policies
• Complying with legal obligations and responding to legal requests

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support services
• Analytics and marketing services
• Security and fraud prevention services

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

5.2 Business Partners

We may share information with business partners who offer joint or co-branded services, products, or promotions. These partners are contractually required to maintain the confidentiality and security of your information.

5.3 Corporate Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or disclosed as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal process
• Government requests or investigations
• Protection of our rights, safety, or property
• Prevention of illegal activities or violations of our terms

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so. You can withdraw your consent at any time by contacting us at info@xcaria.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations under applicable laws
• The applicable statute of limitations for legal claims
• Business and operational requirements

When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it so that it no longer identifies you.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure network architectures and transmission systems
• Access controls and authentication procedures
• Regular security assessments and testing
• Employee training and confidentiality agreements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access your account.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request information about the personal data we hold about you and how it is used.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we limit how we use your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at info@xcaria.com. We will respond to your request within the timeframe required by applicable law. Please note that certain information may be exempt from such requests under applicable law.

8.1 Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us at info@xcaria.com. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to your account or our ongoing business relations.

8.2 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

9. International Data Transfers

We operate globally and may transfer your information to countries other than your country of residence, including the United States and other countries where we or our service providers operate. These countries may have data protection laws that are different from those of your country.

When we transfer personal information across borders, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Entering into standard contractual clauses approved by relevant regulatory authorities or using other legally approved mechanisms
• Ensuring recipients are bound by data protection codes of conduct or certification mechanisms
• For transfers to countries without adequate data protection laws, ensuring appropriate contractual or other safeguards

By using our Services, you consent to the transfer of your information to countries that may not have equivalent data protection laws to those in your jurisdiction.

10. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us at info@xcaria.com.

11. Third-Party Services and Links

Our Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any information to them.

If you access our Services through third-party platforms or integrate our Services with third-party services, those third parties may collect information about you. We recommend reviewing the privacy policies of these third parties to understand how they collect and use your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. If we make significant changes that materially affect your rights or how we use your personal information, we will provide additional notice through email or prominent notice within our Services before the changes become effective.

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised terms.

13. Jurisdiction and Governing Law

This Privacy Policy and any disputes related to your information shall be governed by and construed in accordance with the laws determined at xCaria's sole discretion, without regard to conflicts of law principles.

Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in a venue selected solely by xCaria, regardless of your country of residence or where you access our Services.

By using our Services, you consent to the jurisdiction and venue designated by xCaria for any disputes related to privacy matters.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@xcaria.com
Phone: (651) 503-9126

We will make every effort to respond to your inquiry promptly and address your concerns appropriately.